Terms of booking

Last updated: 5 October 2026

These terms apply to appointments booked with Barbería Barbers Crew through this website or our AI booking assistant. By booking you accept them.

Bookings

• Appointments can be booked up to 30 days ahead and at least 60 minutes in advance.
• Your booking is confirmed when you receive our confirmation email.
• Prices shown are final and include IVA. The price at the time of booking applies.
• Please arrive on time. If you are late we may need to shorten the service or reschedule.

Payment

• Depending on the shop's settings you can pay at the shop, pay in full online, or pay a deposit online.
• Online payments are processed securely by Stripe. When you pay online, your slot is held for 30 minutes while you complete the payment; if the payment isn't completed, the slot is released.
• If you have missed appointments without cancelling, we may ask for an online payment or deposit for future bookings.

Cancelling and rescheduling

• You can cancel or reschedule free of charge up to 24 hours before your appointment in My bookings. Online payments are then refunded in full.
• If you cancel later, online payments are not refunded. The exact refund is shown before you confirm a cancellation.
• Appointments can't be cancelled online once they have started.
• If we have to cancel your appointment, we refund any online payment in full. Refunds usually take 5–10 days to reach your account.

The AI booking assistant

The chat assistant is an automated AI system. It only books, moves or cancels appointments after you confirm the details, and every change is confirmed by email. If anything it says differs from the confirmation email, the email applies. You can always contact the shop on +34915028706 instead.

Contact and complaints

Barbería Barbers Crew, Calle Manuela Malasaña, 27, 28004 Madrid. Email: admin@barberscrew.com. Complaint forms (hojas de reclamaciones) are available at the shop.